Employer Services Company

A leading provider of employer services that works with companies across the United States.

Custom Web-based Claim System

The Challenge
Outdated existing system doesn’t comply with modern standards
This Chicago-based employer services company manages hundreds of thousands of unemployment claim records every year. Since they work with Fortune 500 companies across the U.S., claims must be managed to comply with each state’s unique guidelines.

The company’s current claim management system was outdated and no longer met its needs. CSW Solutions was asked to develop a custom solution that would allow the company to efficiently manage unemployment claims, employee benefits and appeals, as well as provide comprehensive document management.
challenge Employer Services Company
The Solution
Custom web-based interface with integrated data
CSW designed and built a custom web-based claim system for the company that allows it to manage clients, locations and claims in one robust interface.

The user can manage and store all relevant claim documentation from within the application, eliminating any need to store documents in network folders or as paper. The application also stores all claim-related correspondence in a centralized location outside of employees’ inboxes, allowing for better control and documentation. The new system was integrated with the SIDES (Unemployment Insurance State Information Data Exchange) and allowed information to flow to the relevant states.

The custom software streamlined several data entry touch points into one centralized location, and standardized claims processing, management and billing.
Wireframe
solution top Employer Services Company
Internal view
solution medium Employer Services Company
Technical Improvements
solution medium Employer Services Company
A leading provider of employer services that works with companies across the United States now has a system to efficiently manage unemployment claims, employee benefits and appeals, as well as provide comprehensive document management.
TECHNOLOGIES USED
ASP.NET
Ajax
SQL
Telerik
SQL