Custom web-based interface with integrated data
CSW designed and built a custom web-based claim system for the company that allows it to manage clients, locations and claims in one robust interface.
The user can manage and store all relevant claim documentation from within the application, eliminating any need to store documents in network folders or as paper. The application also stores all claim-related correspondence in a centralized location outside of employees’ inboxes, allowing for better control and documentation. The new system was integrated with the SIDES (Unemployment Insurance State Information Data Exchange) and allowed information to flow to the relevant states.
The custom software streamlined several data entry touch points into one centralized location, and standardized claims processing, management and billing.