Mediacom

Mediacom manages a fiber-optic network to deliver superior technology services to 1,500 communities throughout the country.

Maintenance Activity Program Web Application

The Challenge
Need to streamline complicated maintenance system
Mediacom serves over 1,500 communities with a nationwide fiber-optic infrastructure that delivers advanced products and services, including digital cable TV, high-speed Internet, and phone service.

Maintaining and improving this infrastructure requires effective planning, prioritization, and execution. Mediacom needed an automated system that could handle large amounts of data and synchronize across devices in real time.
challenge Mediacom
The Solution
Highly intuitive, robust web app that synchronizes tasks in real time.
CSW Solutions developed the Maintenance Activity Program to manage scheduling, assignment, execution, and billing of field jobs on a daily basis across every single town in which Mediacom has a presence.

This web application had to meet a number of challenging requirements:

1. Efficiently handle large amounts of data in real time,
2. Provide an easy-to-use interface for multiple parties to access, and
3. Ensure a high level of performance and scalability.

A synchronization module was needed to keep mobile devices connected to the system up-to-date. The module had to be smart enough to minimize the traffic on the network and prioritize information based on a previously established set of priorities.

The final product, a highly intuitive and ultra-fast web app, enabled Mediacom’s teams to start using the system with minimal training. Designed to scale with the company’s growth, the app also has a single point of maintenance that makes it simple to roll out updates.
Low fidelity wireframing
solution top Mediacom
Job Management
solution medium Mediacom
Job Scheduling
solution medium Mediacom
Mediacom manages a fiber-optic network to deliver superior technology services to 1,500 communities throughout the country. Now they have a streamlined management system to run their operations smoothly and effectively.
TECHNOLOGIES USED
MS
ASP.NET
Telerik
MS
Web