St. Maarten Medical Center

St. Maarten Medical Center serves the community of Dutch St. Maarten in the northeastern Caribbean with hospital services.

Patient Satisfaction Survey

The Challenge
Complicated medical user survey needed
Saint Maarten Medical Center is a non-profit organization that manages and carries out hospital functions in the Dutch St Maarten community in the northeastern Caribbean. CSW was asked to automate a patient satisfaction survey that would allow the center to gather insights from patients about the quality of its infrastructure and services.

Usability was a top priority as many of the center’s patients had limited familiarity with tech gadgets and no one wants to struggle with a survey after dealing with health issues. The survey also had to be rendered in several different languages to accommodate the island’s multilingual population.
challenge St. Maarten Medical Center
The Solution
Custom Android App with easy user interface
The CSW Solutions team designed and built an Android tablet app, and helped the medical center select devices to use for the survey. As usability was one of the most important items, a portion of the project was invested in making sure the app’s graphic layout and design made it easy for the patient to read and fill out the survey. In addition, patients were able to read the survey and respond to questions in their preferred languages.

The app utilizes a network platform to collect and process survey results, enabling the center to modify the survey as needed.
Low Fidelity Design
solution top St. Maarten Medical Center
UI Design
solution medium St. Maarten Medical Center
Survey
solution medium St. Maarten Medical Center
St. Maarten Medical Center serves the community of Dutch St. Maarten in the northeastern Caribbean with hospital services.
TECHNOLOGIES USED
Android
Java
REST
JSON
.NET
NET
SQL