Mediacom – Maintenance Activity Program
The Maintenance Activity Program is a system developed by CSW Solutions to manage scheduling, assignment, execution, and billing field jobs created by supervisors and technicians on a daily basis across every single town in which Mediacom has a presence. This web application was created in response to a need for higher scalability, availability, and performance. Every feature was carefully and efficiently designed to handle the large amount of data involved in most of the processes.
There were enormous challenges in building this project. In particular, producing a unique highly efficient easy-to-use product capable of handling multiple roles and large sets of data in timely fashion. The other major challenge was designing a synchronization module that kept all the mobile devices connected to the system through the cellular network up-to-date. This module had to be also smart enough to minimize the traffic on the network and prioritize information based on a previously established set of priorities.
Developing this solution took us about 8 months. During that period we also dedicated some time to investigate and evaluate different frameworks, controls-set, and approaches until we were completely satisfied with the result obtained. The tools and technologies used for this project were nHibernate, AJAX, Telerik RadControls for ASP.NET (AJAX and Reporting), SQL Server 2008, ASP.NET 3.5, and Visual Studio 2008 Team Suite as development tool.
The result, was a highly intuitive and fast interface that enabled Mediacom’s staff to start using the system with minimum training. Because this a web application, it only has a single point of maintenance and patching to administer to, which considerably simplifies the roll out and updating processes.