ChatGPT & AI Integrations

Custom AI agents that work inside your business, not just a chatbot on your website. Built on OpenAI and Azure AI, integrated with your systems.

ChatGPT Is Powerful. But It Doesn’t Know Your Business.

Out-of-the-box ChatGPT is impressive in demos. In production, it hallucinates, lacks context, and can’t access your data.

The real value of AI comes when it’s connected to your systems from your CRM, your databases, to your documents and trained to act on your specific rules.

  • Custom AI agents built on OpenAI and Azure AI
  • Integration with your existing tools and databases
  • Guardrails to prevent hallucination and errors
  • Measurable outcomes | Not demos
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What We Build

AI Customer Support Agents

An AI assistant that answers customer questions using your actual documentation, FAQs, and product info and escalates to a human when it should.

Document Processing

AI that reads, extracts, and categorizes information from incoming documents from invoices, contracts, applications and routes them automatically.

Internal AI Assistants

AI tools for your team: draft emails, summarize meetings, answer internal knowledge base questions. Built on your data, not the internet.

Why Custom AI, Not Off-the-Shelf?

Generic AI tools work for generic problems. But when you need AI that understands your industry, your customers, and your processes, you need something built specifically for you.

We design AI systems with guardrails: the AI knows what it can and can’t answer. When it’s uncertain, it says so instead of making something up.

  • RAG (Retrieval-Augmented Generation) | AI answers from your docs
  • Fine-tuning on your specific data and terminology
  • Human-in-the-loop for high-stakes decisions
  • Usage analytics | See what the AI is doing and how it’s helping
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The Technology Stack

OpenAI API

GPT-4 and the latest models, accessed via API so we control exactly how they’re used in your application.

Azure OpenAI Service

Enterprise-grade hosting of AI models. Your data stays in your Azure tenant, not in OpenAI’s shared infrastructure.

Custom Integrations

We connect the AI to whatever you’re already using: CRM, ticketing systems, databases, or email via APIs and custom code.

Pricing

AI integration projects are scoped based on use case complexity and system integrations required. We start with a free consultation to identify the right approach for your business.

Book a ChatGPT Integration Call
Case Study

AI Customer Support Assistant

Problem

Support team spending 60% of time answering the same questions. Response times averaging 4 hours.

Solution

Custom AI assistant trained on product docs and FAQ. Integrated with ticketing system. Escalates complex issues to humans.

Outcome

Response time cut 70%. 60% of common questions resolved without human intervention.

Why CSW Solutions

20+ Years. Zero Shortcuts.

We’ve been building and running business systems for over two decades. That experience means fewer curveballs and better results, every time.

Owner-Led, Start to Finish.

The senior people who design your solution are the same people who deliver it. No hand-offs. No offshore or junior teams. One point of accountability.

Chicago-Based. US-Only.

We’re in the same time zone, the same city. When something matters, we’re right here, not on the other side of the world.

What Could AI Do for Your Business?

Not a generic answer, a specific one. Tell us about a problem your team faces daily and we’ll show you if AI is the right solution.

Book a ChatGPT Integration Call
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